Private support requests
Send a request and check its status and replies here using the same sign-in.
Open a request ↓Questions about your account, billing, product listings or marketplace connections? Choose a topic and keep the conversation in one place.
Send a request and check its status and replies here using the same sign-in.
Open a request ↓Sign in to submit a private request and see replies.
Sign in for supportOpen Beta & billing → Manage billing / cancel. When Stripe is connected, this opens its customer portal. Submitting a support request does not cancel a subscription. Paid enrollment is currently subject to launch configuration.
Open Beta & billing ↗Open the website and sign in with the same account. Saved cloud records follow that sign-in. Installation options depend on your browser; cloud features require internet access.
A channel card or public closet link is not account authorization. Live operations require an implemented connector, seller authorization and testing. Shopify and WooCommerce currently support manual records and drafts.
Poshmark tasks are manual. Open the listing or party on Poshmark, perform the action and record completion. Native Smart Sell is enabled inside Poshmark.
Choose Billing & cancellation or Privacy & deletion in the support form. We need to verify identity, payment details where relevant, and the scope of the request. Requests are reviewed; submission does not itself issue a refund or delete data.
For Our Crew Hub errors, choose Technical problem or Marketplace connection. Orders, shipment labels, warehouse discrepancies and marketplace account restrictions may also require help directly from the marketplace or fulfillment provider.
Response hours and response-time commitments have not been published. This beta does not offer a 24/7 support guarantee.