Our Crew Hub
WorkspaceBeta & billing
CONTACT & CUSTOMER SUPPORT

Need a hand?
We’re here to help.

Questions about your account, billing, product listings or marketplace connections? Choose a topic and keep the conversation in one place.

Private support requests

Send a request and check its status and replies here using the same sign-in.

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Open a support request

Sign in to submit a private request and see replies.

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Quick answers

How do I manage or cancel billing?

Open Beta & billing → Manage billing / cancel. When Stripe is connected, this opens its customer portal. Submitting a support request does not cancel a subscription. Paid enrollment is currently subject to launch configuration.

Open Beta & billing ↗
Can I use another device?

Open the website and sign in with the same account. Saved cloud records follow that sign-in. Installation options depend on your browser; cloud features require internet access.

Why is a marketplace not connected?

A channel card or public closet link is not account authorization. Live operations require an implemented connector, seller authorization and testing. Shopify and WooCommerce currently support manual records and drafts.

Does the app automatically share on Poshmark?

Poshmark tasks are manual. Open the listing or party on Poshmark, perform the action and record completion. Native Smart Sell is enabled inside Poshmark.

Can I request a refund or delete my data?

Choose Billing & cancellation or Privacy & deletion in the support form. We need to verify identity, payment details where relevant, and the scope of the request. Requests are reviewed; submission does not itself issue a refund or delete data.

Where do I send product or shipment issues?

For Our Crew Hub errors, choose Technical problem or Marketplace connection. Orders, shipment labels, warehouse discrepancies and marketplace account restrictions may also require help directly from the marketplace or fulfillment provider.

Response hours and response-time commitments have not been published. This beta does not offer a 24/7 support guarantee.